Terms of service

These Terms of Service apply to purchases made through the Fresh Hot Pizza website. By placing an order with us, you agree to these terms.

1. About Us

This website is operated by Fresh Hot Pizza.

Our contact details are:

Fresh Hot Pizza
372 Kingsland Road
London
E8 4DA
United Kingdom

Email: roisin@freshhotpizza.co.uk

2. Products

We make every effort to display and describe our merchandise accurately. However, colours and appearance may vary slightly depending on your device or screen settings.

All products are subject to availability.

3. Orders

When you place an order, you will receive an order confirmation by email.

We reserve the right to cancel or refuse an order where, for example, a product is unavailable, there has been an obvious pricing or product description error, or we are unable to process your payment.

If we cancel an order after payment has been taken, you will receive a full refund.

4. Prices and Payment

All prices are displayed in pounds sterling (£).

Any applicable delivery charges will be shown before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

5. Delivery

We will send your order to the delivery address provided when you place your order. We delivery exclusively to the UK only for the time being and delivery rates will apply accordingly.

Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside our reasonable control.

If there is a significant problem or delay with your order, please contact us at roisin@freshhotpizza.co.uk.

6. Returns and Refunds

You have the right to change your mind and cancel an eligible online purchase within 14 days of receiving your order.

Please see our Returns & Refund Policy for full details on how to make a return.

Your statutory rights in relation to faulty, damaged or incorrectly described goods are not affected by these terms.

7. Product Availability

All merchandise is subject to availability. We may change or discontinue products without notice.

If an item becomes unavailable after you have placed an order and we cannot fulfil your order, we will contact you and refund any amount you have paid for that item.

8. Liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including your statutory rights as a consumer.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control, except where the law provides otherwise.

9. Changes to These Terms

We may update these Terms of Service from time to time. The terms that apply to your purchase will be those in effect when you place your order.

10. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also have rights under the laws applicable where you live.

11. Contact

If you have any questions about an order, return or these terms, please contact:

roisin@freshhotpizza.co.uk

Fresh Hot Pizza
372 Kingsland Road
London
E8 4DA
United Kingdom

Returns & refund policy

We hope you love your Fresh Hot Pizza merch. If you change your mind, you can return your order in accordance with the policy below.

Returns

You have 14 days from the date you receive your order to let us know that you would like to return it.

Once you have notified us, you have a further 14 days to send the item back to us.

To start a return, please email roisin@freshhotpizza.co.uk with your order details.

Returns should be sent to:

Fresh Hot Pizza
372 Kingsland Road
London
E8 4DA
United Kingdom

Unless the item is faulty or we have sent you the wrong item, you are responsible for the cost of returning your order. We recommend using a tracked postal service, as we cannot be responsible for returned items that do not reach us.

Condition of Returns

Returned items should be unworn, unused and, where possible, returned in their original packaging.

You are welcome to inspect or try on an item as you would in a shop. However, we may reduce the amount refunded if an item has been used or handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result.

Refunds

Once we receive your return, we will process your refund as soon as possible and within 14 days.

Refunds will be made to your original payment method.

Faulty or Incorrect Items

If your item arrives faulty, damaged or is not what you ordered, please contact us at roisin@freshhotpizza.co.uk and we will arrange an appropriate refund or replacement in accordance with your statutory rights.

Nothing in this returns policy affects your statutory rights.